Something's not working or a rating might look wrong, or maybe you just have a question. Just send us an email!
Wrong ingredient list, missing product, or a rating doesn't look right. Please include the barcode if you can!
support@decifyapp.comAccess, correction, export or deletion of your personal data.
privacy@decifyapp.comResponse times. We'll answer support emails within 2 business days and privacy or deletion requests within 30 days. If you don't hear back, check your spam folder or write again, we'd rather hear twice than not at all.
FAQ
A product's rating is an easy way to understand the overall benefit. Products with more beneficial ingredients and fewer potential concerns are more likely to rate higher while those with more things to consider may have a lower rating.
It happens, barcodes and formulas change all the time. You can upload it in the app, or email us at support@decifyapp.com. We'll check it and officially add it to the database!
Tell us which product and what you think is wrong. Maybe the ingredient list changed or you disagree with our assessment, we'll review every report and correct the information.
No. Decify gives general information about cosmetic ingredients to help you compare products. It isn't a diagnosis, a treatment plan, or a substitute for a dermatologist or doctor, especially if you have a diagnosed skin condition, a known allergy, or you're pregnant.
No need! You can search, scan and read ratings all without an account. However if you want to see your starred products/ingredients and your history across devices then you'll need to make one.
Don't worry, it's super simple! From inside the app: Menu → Account → Delete account. You can also request deletion from the web, see the account deletion page for exactly what gets removed and how long it takes.
Check that Decify has camera permission (iOS: Settings → Decify → Camera; Android: Settings → Apps → Decify → Permissions). If the camera opens but won't focus, clean the lens, add more light, and hold the barcode about 15 cm away. Barcodes on curved bottles read best when you flatten the angle. Still stuck? Search the product by name, and tell us the device and OS version so we can look into it.
Our catalogue is growing continuously. Coverage depends on the products and regional versions currently listed in Decify. We are mainly focused in the UK at the moment but aim to cover the world! Our goal is to make Decify useful wherever you shop.
The list on your product is the one to trust. Formulas can change, and the same product can vary between countries. Let us know by uploading it on the app or via email at support@decifyapp.com.
Not always. Brands can use different formulas for different countries or change a formula over time. We aim to show the version that matches your product's market, but always check the ingredient list on the packaging.